We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.
Durham County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to https://www.bishopaucklandtownhall.org.uk and all applications and systems that are classed as part of that site.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
Non-compliance with the accessibility regulations
Main site
- colour contrast: at some resolutions, the menu text / background colours do not have enough contrast, failing success criterion 1.4.3
- links: some do not have underlining making it hard for colour-blind users to see them, failing success criterion 1.4.1
Cinema trailer videos
This is 3rd party content that we do not have control over.
- videos: videos do not have transcripts r subtitles, failing success criteria 1.2.1, 1.2.2 and 1.2.3
Spektrix booking system
This is 3rd party software that we do not have full control over. We have contacted the company to try and get the issues fixed.
- links: these do not have underlining making it hard for colour-blind users to see them, failing success criterion 1.4.1
- background colours: some text / background colours do not have enough contrast, failing success criterion 1.4.3
- page titles: pages titles are not unique, failing success criterion 2.4.2
- headings: empty headings fail success criterion 2.4.6
- colours: some body or element colours are set, but not all of them, failing success criteria 1.4.3, 1.4.6 and 1.4.8
Content that’s not within the scope of the accessibility regulations
- maps unless they provide core information
- content that’s under someone else’s control that we haven’t paid for or developed ourselves:
- social media buttons
Preparation of this accessibility statement
This statement was prepared on December 2019.
We re-assess the code, design and content of a website, application or system for accessibility whenever it undergoes a major modification or every one to two years. We do this internally using a combination of automated and manual checking, and with any testing documentation the 3rd party supplier provides.
Main site page content is manually checked every time it is updated.
This statement was last reviewed on 16 October 2025.
Feedback and contact information
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, think we’re not meeting accessibility requirements or have any feedback, please email us at webadmin@durham.gov.uk.
If you need information on this website in a different format please see our Communication support page.
If you need to contact us about any other issues, please use contact us on contactbath@durham.gov.uk, 03000 268 133 or 03000 262 589.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.
