We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.
This website was re-launched in December 2019.
How accessible the site is
We know some parts of this website aren’t fully accessible.
There are known issues with the:
- HTML: the underlying code used to create the website
- CSS: used to describe how HTML is shown on the pages
- 3rd party functionality: areas of the site which are developed by external 3rd party companies
- content: this includes web page content or documents
What to do if you have problems or queries
If you have any accessibility problems or feedback, please email us at email@example.com.
If you need to contact us about any other issues, please use contact us on firstname.lastname@example.org or 03000 269 524.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Durham County Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non compliance with the accessibility regulations
Information about which areas of the site fail.
A program of work is now underway to address issues, involving both our in-house developers and designers, and the companies who provide 3rd party functionality.
We aim to resolve the following by September 2021:
- text alternative: CSS images need text alternatives, failing success criterion 1.1.1
- navigation content: some elements are too small to use accurately, failing success criteria 1.3.1, 1.4.5, 3.2.4, 1.4.4
- skip navigation: this is not available, failing success criterion 2.4.1
- icon fonts: it may fail success criterion 1.1.1
- aria references: some are missing from code which fails success criteria 1.3.1, 3.3.2 and 4.1.2
Spectrix booking system
- links: these do not have underlining making it hard for colour-blind users to see them, failing success criterion 1.4.1
- background colours: some text / background colours do not have enough contrast, failing success criterion 1.4.3
- page titles: pages titles are not unique, failing success criterion 2.4.2
- headings: empty headings fail success criterion 2.4.6
- colours: some body or element colours are set, but not all of them, failing success criteria 1.4.3, 1.4.6 and 1.4.8
Content that’s not within the scope of the accessibility regulations
- pre-recorded audio and video published before 23 September 2020
- maps unless they provide core information
- content that’s under someone else’s control that we haven’t paid for or developed ourselves:
- social media buttons
How we test the site
We re-assess a website or system for accessibility whenever it undergoes a major modification.
The code is checked using Tenon. Page content is manually checked every time it is updated.