Due to an unforeseen issue with our projector, we are currently unable to screen films at our cinema. Thank you for your understanding.

Bishop Auckland Town Hall

You are here: Home / Legal information

Legal information

We hope that you will find this website helpful and easy to use.

The following legal information has been provided to ensure you are aware of any matters which may impact on your browsing. Please ensure you read these pages before using the facilities we have provided:

Together with the content held in this ‘Legal Information’ section, this page forms the terms and conditions under which you may use and link to this website. Note that, by using this site, you are indicating your acceptance to be bound by these terms and conditions.

These terms may be varied from time to time. Please ensure that you review them regularly as you will be deemed to have accepted a variation if you continue to use this website after it has been posted. If you do not agree to be bound by these terms and conditions, please cease using this website.

For the purposes of this agreement, ‘content’ means material including, without limitation, text, graphics, video and audio material, published on this website.

While Bishop Auckland Town Hall endeavours to ensure that content contained within the website is up-to-date and correct, no liability is accepted for error or omission howsoever caused, whether by negligence or omission, or otherwise.

Information, editorial, advertising, products and services provided by Bishop Auckland Town Hall are provided on the basis that Bishop Auckland Town Hall disclaims all warranties whether express or implied.

Neither Durham County Council nor Bishop Auckland Town Hall shall not be liable for any direct, indirect, incidental or consequential loss of business profits or special damages.

This site is hosted, designed, maintained and managed by Durham County Council. If you have any queries about this legal information, please contact webadmin@durham.gov.uk.

Refunds and exchanges

For tickets purchased on or after Monday 16 January 2023, you can exchange your tickets for another performance up to 48 hours before the show you have booked if you are no longer able to attend the performance or film and your booking is not greater than ten tickets for a fee of £1 per ticket. Unless an event is cancelled, all tickets will become non-refundable from this date.

For tickets purchased on or before Sunday 15 January 2023, if you are unable to attend a performance or film for any reason and if your booking is not greater than ten tickets, we will refund the face value of your tickets or exchange them to another event free of charge if you let us know 48 hours before the performance or film.

For groups over ten people, tickets are non-refundable or exchangeable.